We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will process your return and refund request within 48 hours.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: No.27 Huoju 2nd RD., Fengcheng City, Jiangxi 331100 China.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
No, we do not have a minimum spend here.
The product page for every item includes version, a detailed description, and plenty of images. If there is anything further information, feel free to contact us, and we will do our best to satisfy you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
- Select an item and add it to the cart
- Check your order details
- Fill in the delivery address
- Complete the transaction by clicking the "continue to shipping" button.
Registering an account will give you our special coupon code during the promotion period.
Enter your coupon code on the cart page and click "apply coupon".
We can cancel an item from your order within 24 hours. You must contact us immediately after placing your order; otherwise, it will be shipped out.
Yes, you can. Don't hesitate to contact us or place a new order.
Please get in touch with us. We will investigate this matter with our warehouse.
Please get in touch with us. We will resend the item or refund you.
Yes, within 30 days after receipt, you can contact us and return it. But you have to pay the shipping charge.
Yes, we ship all over the world. Dynam RC ships to a variety of international countries. We offer fast shipping to Europe, Asia, America, Oceania, and Africa.
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. It will be shipped out within 2 processing days after payment. And the shipping time to your country, please refer to Shipping Policy.
The order will take an estimated number of business days to arrive. Business days do not include Saturdays, Sundays, or Holidays. This time includes processing and in-transit time for your order.
You will receive a shipping confirmation email with the tracking number as soon as your order is shipped. Also, you can sign in to your account to check or track your order status by entering your registered email address.
If your order hasn't been shipped, contact our customer service to change it.
Customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We will try our best to avoid or lower the customs tax.
We can't control the customs charge and cannot advise the cost since customs policies and import duties vary widely from country to country. You can contact your local customs office for current charges before ordering.
Standard shipping usually takes 7-12 business days to reach the destination after shipping, while Express shipping usually takes 3-7 working to reach the destination days after shipping.
For detailed information, please read our Shipping Policy.
We take security very seriously, so your details will be safe with us.
All credit and debit cardholders are subject to validation and authorization by us and the card issuer to maintain security and prevent fraud.
We securely store any information you give us using high-level SSL encryption technology – the most advanced security software currently available for online transactions.
We accept PayPal and credit cards.
We charge you for your order in US dollars. Your card provider will apply the exchange rate when your card is charged.
Returns and Refunds
Before any return, please agree to our return policy first and then contact our custom service team.
Before any return, please get in touch with our custom service team first. We will tell you how to do.
If returned because of a fault of Dynam RC, such as an item damaged, wrong size, or color, Dynam RC will pay for the return shipping. Otherwise, the customer has to pay the round-trip shipping fee.
As our warehouse has processed your return, we'll let you know. If you don't receive this email within 20 days of posting your parcel to us, please get in touch with us, and we'll get back to you within 24 hours.
After receiving your returns, we will deal with them within 24 hours. PayPal's refund is usually within 24 hours. Credit Card refund may take 2-10 working days to your account.
If you want to exchange, please get in touch with our customer service first.
If the goods have faulty and there is an issue with your order when you get the parcel, contact us within 24 hours!
Please enclose the picture and tell us the details of the issue. We will check and solve it for you as soon as possible.
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