Shipping Policy
Logistics Range & Delivery Time
* Please Note: Dynam RC's USA, Australia, Canada warehouse is on, the delivery time will take about 3–5 working days, excluding weekends. — Dynam planes are Free Shipping to USA, Australia (GST included), Canada (GST/HST/PST/QST included)!
Dynam RC supports worldwide shipping. We offer fast shipping to Europe, Asia, America, Oceania, and Africa. Preparing Time: we need 1-2 working days (Mon-Fri) to prepare your order according to our numerous daily orders. Free shipping on orders over $99 (only for small size Spare Parts except fuselage, wings)
Shipment Schedule:
| Countries | Delivery Time |
|
3-7 days |
|
10-15 days |
|
7-10 days |
|
3-7 days |
|
7-10 days |
|
10-15 days |
* Usually, it may take 10-15 business days for the parcel to arrive in most countries or your place. Business days do not include Saturdays, Sundays, or holidays. This time includes processing and in-transit time for your order.
Delivery time: Before we ship your order, Dynam RC has to prepare your products, do strict quality-control tests, and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Thank you for understanding!
The parcel will be sent out from China within 48 hours once the orders are made. At the same time, an informed email will be in your email box once the parcel is out.
Asking for forgiveness for any inconvenience
The shipping time is up to multiple factors, like the destination country, customs, weather, Etc., which is hard to control. We are working on this all the time to improve it.
Notice for express shipping
- Require the correct telephone number, postcode, and accurate address.
- Any loss caused by inaccurate shipping information and unavailable contact by phone and email is your responsibility. The shipping company will contact you after the package arrives in your city and arrange delivery to your address. Usually, it will take about 7 days. If they can't reach you, the express shipping company will dispose of the package. And all the loss is on you. So make sure your address and telephone number are accurate.
Shipping delay period
Order processing and delivery times may be postponed during the following periods: the Christmas season and other holidays.
Custom Tax
- Dynam RC is not responsible for any customs tax.
- Dynam RC will do our best to avoid or lower taxes.
Orders confirmation and cancellation
- If there is no email receipt after successful payment, don't hesitate to contact sales05@dynam-rc.cn.
- No order can be canceled after being shipped.
If you have any questions, don't hesitate to contact us. We will get back to you soon! Thank you all for your concern and support!
Product
No, we do not have a minimum spend here.
The product page for every item includes version, a detailed description, and plenty of images. If there is anything further information, feel free to contact us, and we will do our best to satisfy you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
- Select an item and add it to the cart
- Check your order details
- Fill in the delivery address
- Complete the transaction by clicking the "continue to shipping" button.
Registering an account will give you our special coupon code during the promotion period.
Enter your coupon code on the cart page and click "apply coupon".
We can cancel an item from your order within 24 hours. You must contact us immediately after placing your order; otherwise, it will be shipped out.
Yes, you can. Don't hesitate to contact us or place a new order.
Please get in touch with us. We will investigate this matter with our warehouse.
Please get in touch with us. We will resend the item or refund you.
Yes, within 30 days after receipt, you can contact us and return it. But you have to pay the shipping charge.
Shipping
Yes, we ship all over the world. Dynam RC ships to a variety of international countries. We offer fast shipping to Europe, Asia, America, Oceania, and Africa.
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. It will be shipped out within 2 processing days after payment. And the shipping time to your country, please refer to Shipping Policy.
The order will take an estimated number of business days to arrive. Business days do not include Saturdays, Sundays, or Holidays. This time includes processing and in-transit time for your order.
You will receive a shipping confirmation email with the tracking number as soon as your order is shipped. Also, you can sign in to your account to check or track your order status by entering your registered email address.
If your order hasn't been shipped, contact our customer service to change it.
Customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We will try our best to avoid or lower the customs tax.
We can't control the customs charge and cannot advise the cost since customs policies and import duties vary widely from country to country. You can contact your local customs office for current charges before ordering.
Standard shipping usually takes 7-12 business days to reach the destination after shipping, while Express shipping usually takes 3-7 working to reach the destination days after shipping.
For detailed information, please read our Shipping Policy.
Payment
We take security very seriously, so your details will be safe with us.
All credit and debit cardholders are subject to validation and authorization by us and the card issuer to maintain security and prevent fraud.
We securely store any information you give us using high-level SSL encryption technology – the most advanced security software currently available for online transactions.
We accept PayPal and credit cards.
We charge you for your order in US dollars. Your card provider will apply the exchange rate when your card is charged.
Returns and Refunds
Before any return, please agree to our return policy first and then contact our custom service team.
Before any return, please get in touch with our custom service team first. We will tell you how to do.
If returned because of a fault of Dynam RC, such as an item damaged, wrong size, or color, Dynam RC will pay for the return shipping. Otherwise, the customer has to pay the round-trip shipping fee.
As our warehouse has processed your return, we'll let you know. If you don't receive this email within 20 days of posting your parcel to us, please get in touch with us, and we'll get back to you within 24 hours.
After receiving your returns, we will deal with them within 24 hours. PayPal's refund is usually within 24 hours. Credit Card refund may take 2-10 working days to your account.
If you want to exchange, please get in touch with our customer service first.
If the goods have faulty and there is an issue with your order when you get the parcel, contact us within 24 hours!
Please enclose the picture and tell us the details of the issue. We will check and solve it for you as soon as possible.
Didn't find what you were looking for? Contact us.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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